Account Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time coaching and safety software for Bus & coach fleet operators.
This is a remote role within the UK some travel. Salary Circa £50-60k + Car Allowance + Bonus dependent on Commission Circa 20-30% + Benefits
Key skills required for the role of Account Manager – SAAS – Telematics include
- Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer interests to ensure customer success with products and services, and seeking and driving upselling and expanding client accounts opportunities.
- Experience in developing Strategic Account plans to help guide the customer on a successful customer experience, ensuring a mutually beneficial journey and securing long-term relationships.
- Experience of engaging with stakeholders up to the C-level.
- Experience ideally in Telematics or fleet management software, or driver safety software
- Ideally, experience in managing accounts for bus/coach fleets or bus operators in the UK / The UK bus market is a significant advantage.
- Ideally, the candidate should have experience in Health and safety management and an understanding of the processes surrounding driver behaviour and safety.
Key aspects of the Account Manager role would include
- Maintain high levels of customer satisfaction by proactively managing large customer accounts and issues.
- Gather customer software product and user feedback, communicate it to the various company stakeholders, and serve as the customer’s trusted advisor.
- Develop new relationships within accounts -from bottom to top (able to engage up to C-level)
- Ensure software renewals are dealt with promptly and efficiently, and seek opportunities to upsell.
- Execute Product Trials and Evaluations with existing customers and prospective customers
- Assist in qualification of sales opportunities and take part in the sales process
- Maintain opportunities within the CRM and provide accurate forecasts.
- Assist the Finance team with invoice accuracy and payment escalations.
- Understand the customer organization and the roles and responsibilities of their key employees.
- Act as the primary escalation, point in the event of any issues.
This is an outstanding chance to join an expanding team for a world-leading company at the forefront of AI / real-time software for bus operators to ensure driver/passenger safety and enhance eco-friendly driving.
Opus Resourcing acts as an employment agency with respect to permanent employment.
