Head of User Experience is required to define and drive UX strategy across the product portfolio of a leading secure video communications technology company. Ideally a hybrid role based in Reading, Berkshire, this is a highly influential role focused on building a shared experience strategy across R&D, Engineering, and Product, improving how customer insights inform product decisions, and establishing a consistent UX standard across the organisation.
You’ll lead a lean UX function, initially working alongside one Designer, so this role is less about managing a large design team and more about strategy, influence and building consensus, and being hands-on. The position will also involve travel between teams and locations in UK / Oslo to build relationships, socialise the UX vision and drive adoption across the wider organisation and customers.
Key skills required for the Head of User Experience
- Significant leadership and hands-on experience across UX, Product Design or Customer Experience within B2B software or technology.
- Proven ability to develop UX strategy and build consensus across Product, Engineering and R&D.
- Ideally, experience with technically complex, infrastructure-heavy or network-centric software, including areas such as network monitoring, observability, video communications, networking, cybersecurity or cloud infrastructure, not large ERP / ecommerce / SAAS software with layers of customer journey.
- Experience delivering impact through a lean UX/design function, using influence and strong cross-functional relationships.
- Strong understanding of how to embed customer insight into product strategy, roadmaps and engineering decisions.
- Experience establishing UX standards and using research, customer feedback and measurement to influence priorities.
- Credibility with senior technical and product stakeholders, with the ability to challenge assumptions and align teams around a shared vision.
- Comfortable operating strategically while remaining hands-on when required.
What you’ll do as a Head of User Experience
- Define and evolve the UX and experience strategy across the product portfolio.
- Build alignment across R&D, Engineering and Product around the experience vision and priorities.
- Embed UX and customer insight more deeply into product planning and decision-making.
- Establish the UX quality bar, principles and practices needed to deliver consistent experiences.
- Lead and develop the lean UX capability while extending its influence across the wider organisation.
- Partner with Product and Engineering leaders on complex product and experience trade-offs.
- Define how user experience and customer outcomes are measured and use those insights to guide investment.
- Turn customer feedback, support data and research into strategic direction for product roadmaps.
- Help teams make technically sophisticated products simpler and more intuitive to use.
- Travel between teams and locations as required to build relationships and drive adoption of the UX strategy.
Why this role?
This is an opportunity to establish UX as a strategic capability across a technically sophisticated B2B software organisation, where networking, video, security, reliability and usability intersect for secure video conversations used by government, military, intelligence agencies, healthcare, justice/ministry of justice, etc.
With a lean central UX team, your success will come from creating the strategy, standards and internal momentum that enable a much larger Product and R&D organisation to deliver better customer experiences.
Opus Resourcing acts as an employment agency with respect to permanent employment.
📩 Apply now or message us for more details. Referrals always welcome!
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