The role will be hybrid based in the London Bridge Office circa two days per week and will occasionally involve travelling to train customers.
This is a new role within the company, so it will offer the scope to participate in developing the future training strategy and delivery within a fast-growing company.
Key requirements for the Technical Trainer – SaaS would include
- Technical training experience, including creating courses and conducting classroom training for complex technical SaaS or COTS software products
- Be degree-level educated in a scientific or numerate discipline
- Knowledge of database systems and writing SQL or programming, such as PL/SQL or T-SQL (ideally Oracle / PL/SQL or SQL Server, SQLite, PostgreSQL or a programming language such as C, C#, Python, Java etc
- Experience in training technical client audiences would such as developers or implementation consultants would be desirable
- Have experience using LMS packages/e-learning / Learning Management Systems
- Have experience creating and managing online training materials and courses
- Any experience with scientific systems in the areas such as LIMS, Lab Automation, Sample Management, Compound Management or Lab automation would be desirable / an advantage
- Have a methodical work approach, strong prioritization skills and an excellent work ethic
- Have excellent internal and external verbal and written communication skills, and oral presentation skills
- Be a self-starter
- Be proficient with Microsoft Windows and Office
- Be willing to travel for work
- Be the holder of a passport to enable international travel
The technical trainer role responsibilities will include
- Helping shape the ongoing strategy and mission of the training program.
- Develop and maintain technical training content, exercises, presentations, and accompanying materials – over time, become the owner of all of the Professional Services training materials and courses
- Become a subject matter expert in the SaaS scientific software product, and gain a detailed understanding of how it integrates with third-party machines in the lab
- Create and deliver instructor-led classroom training and online training to end-user customers on a regular schedule. This may be standard or bespoke training
- Create and deliver instructor-led classroom training and online training to internal technical team members on a regular schedule
- Must be able to concisely convey technical content to a broad range of user profiles
- Manage e-learning courses from facilitation to evaluation of exercises and web-based tutorials
- Work with key vendors and internal stakeholders to ensure accurate, effective training content. Create pre-recorded standard training materials
- Work with the Professional Services management team to design and roll out a training programme and the prioritised needs
- Supports the investigation into whether an online LMS is appropriate for Titian and our customers –and if so, supports the selection, implementation and management of that system
- Fully complies with Titian’s standards and procedures
This is an excellent opportunity to flex your training and to join a fast growing company with a tech for good product that aid rapid drug discovery / Vaccine development.
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