Technical Support / Service Delivery Engineer - SaaS

Location Cambridge
Discipline: Infrastructure / Networking
Job type: Permanent
Salary: £28000 - £33000 per annum, Benefits: Generous Bens + Stock
Contact name: James Shenton

Contact email:
Job ref: BH-146
Published: 3 days ago
Startdate: 2022-05-12 00:00:00
Technical Support / Service Delivery Engineer required to provide customer centric product support or service delivery for world leading Renewable Energy software platform / SaaS platform, with skills in software centric tech support / Service delivery with skills in some of ITIL, Incident Management, SQL, Monitoring, calling logging, technical support is required by fast growing and well-funded scale up in Cambridge who’s product is helping energy companies optimise their renewable energy assets in the drive to Net Zero.

The role will be based in the Cambridge Science Park at Milton two days per week, and you will be joining a fast-growing company with a great culture, working environment and wide range of employee benefits.

Key experience required as a Technical Support / Service Delivery Engineer would include

  • A customer centric background in technical support or Service Delivery (Incident, problem, change etc) for technology products ideally a software or SaaS product.
  • Ideally experience of working in an ITIL environment, and ITIL Foundation qualified
  • Skills with any of Excel, SQL / RDBMS, Linux, Postman or testing and any basic skills in programming such as scripting in bash or python or VBA
  • Any experience of working within the energy, renewables or Greentech industry or electrical systems would be an advantage
Key Responsibilities:

  • Working within a multi-faceted team with a breadth of stakeholders across the technology team and business and supporting customers, so no two days are the same.
  • Learning the technology / software platform, and the energy assets that are connected into it, as well as the services being delivered and on the strategic roadmap
  • Scheduling energy assets and services
  • Configuring and commissioning new assets being added to the system
  • Regular customer and service reporting working with SLA’s
  • Systems Monitoring the assets and services being managed by the system, and taking action as required
This role will suit a customer centric person who will enjoy working on the service delivery and support of a complex software platform and services. This is a change to join a Greentech business that is helping to make renewable energy more viable as we move away from power stations.

Opus Resourcing are a boutique IT employment Agency who are relied on by a number of world leading technology companies and brands to assist resource their contract and permanent positions.