Technical Support Engineer - UC / Unified Communications

Location City of Oslo
Discipline: Infrastructure / Networking
Job type: Permanent
Salary: NOK55000 - NOK80000 Monthly, Benefits: + Bens + Stock
Contact name: James Shenton

Contact email: james.shenton@opusresourcing.com
Job ref: BH-74-1
Published: 16 days ago
Startdate: 2021-04-27

Technical Support Engineer required with experience of UC / Unified communications / Video Collaboration and post sales technical support experience of systems such as Cisco, Polycom, MS Teams, Google, Zoom, Bluejeans combined with strong networking knowledge around SIP, H.323, VOIP is required to join fast growing UC company and help further their support presence based in Oslo Norway.

This role will be based working at the Oslo office in stunning Norway. Sponsorship can also be provided for those with a Masters Degree and relevent skills. 

Required skills as a Technical Support Engineer would include some of

  • Extensive relevant experience in post-sales technical support for UC / Video Collaboration / Telepresence

  • Strong technical understanding of some of Cisco, Polycom, Avaya, MS Teams, Google Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape

  • Extensive networking skills SIP, H.323, VOIP, TCP/ IP, WebRTC etc

  • Significant experience of network troubleshooting using WireShark or similar to deep dive into logs and traces etc.

  • Good technical understanding of virtualization technologies, e.g. VMware, Hyper-V, AWS, Azure, GCP is a plus

  • Proven track record in technical support and supporting customers with a sound knowledge of technology

  • Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base

  • Ability to rely on experience and sound judgement to plan and accomplish goals

  • Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support

  • Display extremely strong analytical, verbal, and written communication skills

  • Possess strong presentation skills

  • Bachelor's degree required

Senior Technical Support Engineer responsibilities would include:

  • Works with customers to troubleshoot reported problems, identify root cause, and resolve the issue

  • Able to triage technical situations effectively and efficiently

  • Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners

  • Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation

  • Able to effectively prioritize cases based on urgency, impact, and customer need

  • Conduct and. maintain competitive research and knowledge around the Unified Communications and Collaboration market

  • Identify and recommend possible optimization tasks to customers

  • Communicate and work closely with the sales team related to ongoing events with customer situation

This is a great chance to join a progressive and fast growing UC company and will be working on a market leading product.

The company has a diverse and supportive culture and will offer the chance to flex your technical and communications working in complex problems.

Opus Resourcing are a boutique IT employment Agency who are relied on by a number of world leading technology companies and brands to assist resource their contract and permanent positions.