Service Desk Analyst

Location London
Discipline: Infrastructure / Networking
Job type: Contract
Salary: £0 - £150 per day
Contact name: James Shenton

Contact email:
Job ref: BH-161
Published: 23 days ago
Startdate: 2022-07-24 00:00:00
Service Desk Analyst (Outside IR35 rate to £150 per day) required with background in supporting Microsoft centric enterprise environments with skills in MS Windows, MS Active Directory, Office 365 including (Excel and Sharepoint) is required by world leading ecommerce giant with 5,000 users in West London.

Current pattern of work 24/7/365 covering 8am to 8pm  / 8pm to 8am, 4 days on and 4 days off and will involve working from the West London office some of the time during the weekday 8am to 8pm shifts.

Key skills required

  • Proven experience of being a single point of contact for Service Desk issues and resolutions
  • Service Desk experience working in Microsoft environments with Microsoft Windows, Active Directory, Office 365 etc
  • Proven experience of recording, owning, escalating and resolve/monitor incident and service requests tickets throughout their lifecycle using the service management tools
  • Sound skills in troubleshooting, investigating and actioning tickets in line with SLA
  • Communicate in a professional manner at all times
  • Experience of user accounts, process role changes and leavers, following the established processes
  • Maintain system security (ensure correct security procedures are adhered to at all times)
  • Work effectively as part of a team
  • Work unsupervised to maintain the on-going demands of the business
  • The ability to work in Major Incident Management where applicable in line with organisational processes
  • Escalation point for analysts
  • Lead by example ensuring a consistent level of performance against management targets.
  • Strong administrative and organisational skills
This contract offer the chance to work  with a large scale enterprise environment.

Opus Resourcing are a boutique IT employment Agency who are relied on by a number of world leading technology companies and brands to assist resource their contract and permanent positions.