Senior User Researcher .GOV / GDS Digital Agency

Location London
Discipline: Software Development
Job type: Permanent
Salary: £65000 - £90000 per annum, Benefits: + Bens + Bonus to 10%
Contact name: James Shenton

Contact email:
Job ref: BH-127
Published: 4 months ago
Startdate: 2022-01-19 00:00:00
Senior User Researcher required with experience of designing digital products in the .GOV / UK Government digital projects to GDS standards, with strong skills in qualitative user research, and a passion for user centered design / working in a collaborative agile environment, combined with a keen eye on inclusive design / accessibility is required by world leading and fast-growing digital agency to work on client centric projects to ensure their systems delight and are accessible for all.

The Senior User Researcher is predominately a remote role, but from time to time involves meeting clients and project teams. The companies’ offices are based in Manchester, London and Bristol and if you live within range of any of these it would be an advantage.


Essential skills as a Senior User Researcher would include:

• Demonstrable experience of applying qualitative user research skills
• Clear experience of working within a UK Government / .GOV project running to GDS standards
• Ability to demonstrate a passion for user centred design methodology across your working experience
• Ability to synthesis evidence (both received and from your own research sessions)
• Experience running research with participants with medium-to-high accessibility needs and/or at risk groups (per UK Gov criteria)
• Excellent creative and problem-solving skills
• Willingness to travel to work with clients and project teams within UK (COVID pandemic-dependent)


Preferable skills as a User Researcher would include:

• Experience working effectively within Agile teams
• Experience driving quantitative research (e.g. surveys)
• Experience running remote unmoderated test
• Clear experience working closely with other digital project team roles (from UX designers to business analysts to developers)
• Clear grasp of inclusive design, accessibility (i.e. WCAG guidelines) & its application within user research across Discovery & Alpha phase projects
• Ability to share ideas rapidly
• Ability to demonstrate aptitude for some of the following skills: ability to craft compelling and actionable design solutions, facilitation, storytelling, verbal and written, ideation and concept development
• Conducting UX and usability evaluations of websites and apps
• Champions user needs within the project team and work with other team members to improve user experience of the work we produce

Nice-to-have skill as a User Research Engineer would include:

• Experience with quant. research at scale e.g. optimisation and RCTs
• Develop journey maps/customer experience maps, and identify issues and
opportunities for improvement
• Experience of recruiting participants for user research
• Develop UX concepts that support business and user needs
• Experience using one or more industry-standard design tools e.g. Sketch, InVision, Figma, Axure
• Develop and test information architecture for a site, service or app to meet user
and business needs

This is an outstanding chance to further your career with a world leading Digital agency which will offer working on a variety of projects and within a dynamic and rewarding environment.

Opus Resourcing are a boutique IT employment Agency who are relied on by a number of world leading technology companies and brands to assist resource their contract and permanent positions.