Senior Scientific Software Support Engineer - SQL LIMS / Scientific Software

Location Boston
Discipline: Software Development
Job type: Permanent
Salary: $110000 - $155000 per annum, Benefits: + Benefits
Contact name: James Shenton

Contact email:
Job ref: BH-121-4
Published: 9 months ago
Startdate: 2023-03-17
Senior Scientific Software Application Support Engineer required who has a blend of scientific domain experience combined with database technical skills. Specifically with detailed understanding of labs systems and workflows and SQL / Databases within the area of rapid drug discovery or Sample Management / Compound Management is required to play a customer-centric software application support role and be responsible for supporting US customers is required by fast-growing. World-leading SaaS software company who’s software is used by the majority of the world’s largest pharma/life science company to aid rapid drug discovery.

The Senior Scientific Application Support role is a remote role supporting a large enterprise / SAAS software product that is used by the majority of the world’s top 20 pharma/life science companies to aid rapid drug/vaccine discovery and is used by scientists in the field of sample management / Compound Management.

This role will be based remotely from your US base home office but will require travel to meet customers occasionally and up to a max of 10% of the time within the US, and typically for a short duration. The Majority of Customers in the US are based on the East Coast around Massachusetts/ MA / New Jersey, and the other largest concentration of customers is on the West Coast in the San Francisco Bay area.

This person’s profile is likely to be a scientist within pharma/life sciences, or someone with scientific / software application background for lab systems, and SQL / Database, particularly around sample management/compound management and rapid drug discovery.
Applicants will need to be eligible to work in the US, as the client can’t currently provide sponsorship, and have a valid driving license.

Key skills required for the role of Senior Scientific Application Support Engineer
  • Strong scientific domain experience in the drug discovery/sample management or compound Management space for lab-based systems
  • Strong knowledge of Titian’s Mosaic software would be a significant advantage
  • Sound experience of working with customers and any experience of consultancy or application support would be an advantage
  • Sound SQL skills, creating views, functions/procedures and ideally the ability to understand/debug PL/SQL
  • The Ability to diagnose and address software application issues or an interest in this area.
  • Complex problem-solving/troubleshooting.
  • Scientific LIMS or lab systems such as sample management operations/systems or other relevant life science / bio-pharmaceutical industry experience.

Key responsibilities as a Senior Technical Support Engineer -Oracle would include

  • As part of a team supporting both the Eastern / EST and Western time Zones in the US
  • The ability to work well individually without the need for close supervision.
  • Good internal and external verbal and written communication skills in English.
  • Strong, excellent, proven customer relationship skills.
  • A methodical work approach and strong prioritization skills.
  • An excellent work ethic.
  • Other requirements

This is an outstanding chance to join a respected company with a great culture, and it will be well suited to people within the scientific world who want a new career challenge in 2023.

Opus Resourcing acts as an employment agency in respect of permanent employment.