Senior Application Support Engineer Oracle Scientific / SaaS Software

Location Boston
Discipline: Software Development
Job type: Permanent
Salary: $110000 - $130000 per annum, Benefits: + Health + Life + Dental + 401K
Contact name: James Shenton

Contact email:
Job ref: JS-211
Published: 6 days ago
Startdate: 2023-03-17
Senior Application Support Engineer – Oracle required with strong customer-centric application support/troubleshooting skills oracle database programming and performance tuning of Oracle Pl/SQL, for complex software / SaaS systems, is required to play a customer-centric software application supporting US customers required by a fast-growing and world-leading SaaS scientific software company whose software is used by the majority of the world’s largest pharma/life science/biotech companies to aid rapid drug discovery.

Remote Role based ideally from US East Coast / EST time Zone, with occasional travel to customer sites. 

Key skills required for the role of Senior Application Support Engineer - Oracle
  • Strong skills in Oracle Database including SQL skills, creating views, functions/procedures and strong ability to understand/debug PL/SQL and tune optimise PL/SQL to deal with performance issues.
  • Sound experience in customer-centric software / SaaS application support, troubleshooting complex software applications, working with customers and any experience in consultancy would be an advantage
  • Experience of AWS / Cloud and the ablity to read C# would also be an advantage
  • The ability to diagnose and address software application issues or an interest in this area.
  • Complex problem-solving/troubleshooting.
  • Any experience with scientific LIMS or lab systems such as sample management operations/systems or other relevant life science / bio-pharmaceutical industry experience.
The Senior Scientific Application Support role is a remote role supporting a large enterprise / SAAS software product that is used by the majority of the world’s top 20 pharma/life science companies to aid rapid drug/vaccine discovery and is used by scientists in the field of sample management / Compound Management.

This Senior Application Support engineer will be based remotely from your US base home office but will require travel to meet customers occasionally in the US, and typically for a short duration. The Majority of Customers in the US are based on the East Coast around Massachusetts/ MA / New Jersey, and the other largest concentration of customers is on the West Coast in the San Francisco Bay area.

Applicants will need to be eligible to work in the US, as the client can’t currently provide sponsorship, and have a valid driving license.

Key responsibilities as a Senior Technical Support Engineer -Oracle would include
  • As part of a team supporting both the Eastern / EST and Western time Zones in the US
  • The ability to work well individually without the need for close supervision.
  • Good internal and external verbal and written communication skills in English.
  • Strong, excellent, proven customer relationship skills.
  • A methodical work approach and strong prioritization skills.
  • An excellent work ethic.
  • Other requirements
This is an outstanding chance to join a respected company with a great culture, and it will be well suited to people within the scientific world who want a new career challenge in 2023.

Opus Resourcing acts as an employment agency in respect of permanent employment.