Implementation Consultant - SaaS

Location Southampton
Discipline: Management , Product
Job type: Permanent
Salary: £45000 - £60000 per annum, Benefits: + Generous Benefits
Contact name: James Shenton

Contact email:
Job ref: JS-221
Published: 13 days ago
Startdate: 2023-05-23 00:00:00
Implementation Consultant required with international SaaS or enterprise software implementation and a mix of analysis, Project Management and customer-centric experience who has ideally worked in the flexible benefits, employee benefits, HR tech space, HCM, HRIS, payroll, employee experience, or similar complex SaaS / Enterprise Software where you have been the bridge between the client and the technology team gathering all the requirements is required by fast-growing and world-leading SaaS technology company with around 2 million users and who
The company are based in Southampton but is happy for people to work remotely within the South East or London and travel to the office one or two days per month and travel costs would be covered. Or prehaps you fancy living on the South Coast. 
The Implementation Consultant will require skills in the majority of 
  • Software Implementation consultancy experience for international projects
  • Sound Analysis/requirements capture/requirements specification / functional specification and Project Co-ordination / Project Management
  • Proven experience in liaising with customers and being the interface between the customer and the technology teams
  • Experience working within a fast-paced, client-centric role with competing demands
  • Experience in SaaS or Enterprise software implementation such as HCM, HR Systems, Payroll, Employee engagement, customer success or ERP. Which could include systems such as ServiceNow, Workday, ADP, Darwin, SuccessFactors or complex Saas Software
  • Ideal skills would include HR Tech, employee benefits tech, Flexible benefits experience, either working for a Benefits Tech company or Implementing international Benefits Tech OR HR systems within an global organisation
  • Knowledge of Agile delivery would also be a benefit
  • You will also enjoy problem-solving, coordinating and working in cross-functional project teams, taking initiative, and being a key interface with the customer
 As an Implementation Consultant, you will: 
  • Lead calls and build customer relationships / become a trusted advisor with clients for software implementation.
  • Help the client realise the value/business impact of technology implementation.
  • To be accountable for delivering to international clients and overseeing the design of the solution
  • Undertake workshops for requirements specification/systems analysis and review requirement specifications with the clients and benefits providers to gather all the requirements.
  • Track projects and proactively manage your own time, so project management skills are useful.
  • Prepare customer documentation, reports and present to customers.
  • Create and manage Jira tickets and take part in sprint planning
  • Support the build and test process until the solution is fully rolled out.
  • Thinking logically around end-to-end solution
  • From time to time, help up skills others, liaise with product development
This is a great chance to join a fast-growing SaaS business whose product is focused on employee experience for over 2 million global users, and has won awards for being a great and inspiring place to work.   
Opus Resourcing is a boutique IT Employment Agency who are relied on by a number of world-leading technology companies and brands to assist in resourcing their contract and permanent positions.