An Enterprise Customer Success Manager with a background in managing large, complex SaaS accounts is needed to join a high-growth, global SaaS company with a great culture who are transforming how enterprise IT teams operate at scale, with its AI-enabled systems.
Location: Toronto (Hybrid – 4 days in office)
Salary: Up to CAD 90K base + up to 30% bonus (CAD 130K OTE) + Benefits
What we’re looking for in the Enterprise Customer Success Manager:
🔹 Strong experience in Customer Success or Account Executive roles with enterprise SaaS clients
🔹 Proven success managing a million-dollar book of business with strong renewal and upsell performance
🔹 Excellent relationship-building, communication, and account planning skills
🔹 Experience working with technical SAAS or ITSM-related solutions is a strong plus
🔹 Confident managing executive stakeholders and driving value through strategic partnerships
🔹 Bachelor’s degree or equivalent experience
What you’ll do as a Customer Success Manager:
✅ Act as the primary point of contact for the company’s largest global customers
✅ Drive retention and expansion targets, with full ownership of renewals and upsell cycles
✅ Lead QBRs, health checks, and proactive engagement to ensure product adoption and customer value
✅ Build strong internal networks within customer accounts to identify new growth opportunities
✅ Collaborate cross-functionally with product, support, and engineering teams to address escalations and roadmap feedback
✅ Champion customer success metrics including CSAT, NPS, and multi-year contract growth
You’ll be joining a company that is scaling rapidly with a strong track record of industry recognition, client success, and continuous innovation in AI-driven enterprise service solutions.
If you’re excited to help global clients succeed and want to play a key role in a rapidly growing SaaS business — we’d love to hear from you.
Opus Resourcing acts as an employment agency with respect to permanent employment.
Key Skills and Experience:
Customer Success, SaaS, Enterprise Accounts, ITSM, Account Growth, Net Retention, QBRs, Stakeholder Management, Technical SaaS, Client Partnerships
