Business Application Consultant - Sample Management / Mosaic / Lab Automation

Location Boston
Discipline: Product
Job type: Permanent
Salary: $90000 - $130000 per annum
Contact name: James Shenton

Contact email:
Job ref: BH-119
Published: about 1 month ago
Startdate: 2021-12-23
Business Application Consultant with a Scientific background and strong understanding of lab systems automation in the area of drug discovery or Clinical research, combined detailed knowledge of Sample Management / the Mosaic software product to play customer centric role and be responsible for the requirements capture / documenting clients sample management processes and recommending the proposed software configuration and project management of the software product during the software implementation lifecycle is required by fast growing and world leading software company who software is used the majority of the world’s largest pharma / life science company to aid rapid drug discovery.

Role will be based remotely from your US base home office, but will require travel to meet customer up to max of 30% of the time within the US. Customers in the US are mainly based in Massachusetts/ MA and the San Francisco Bay area.

You will need to be eligible to work in the US as the client can’t provide sponsorship, and have a valid driving license.

Key skills required for the role of Business Application Consultant would include


  • Degree educated in a scientific or technical discipline
  • Relevant life science / pharmaceutical industry experience; preferably in Drug Discovery or Clinical research, you might well be a scientist looking for a change of direction
  • Strong familiarity with sample management operations and systems such as liquid handlers, barcode printers, automated stores
  • Management of software implementation projects in the life sciences or Pharma industry
  • A technical background in Lab automation, LIMS /  software, research informatics, engineering or other relevant area
  • Strong, excellent, proven customer relationship skills
  • Proficient with Windows of MS Office (including MS Project
  • Good time estimation, task switching and prioritisation skills; ability to plan personal work load to meet varying multiple project or task deadlines
  • Excellent internal and external verbal and written communication skills
  • Show initiative and innovation; be solution-focused
  • Ability to work well in remote, non-supervised customer locations
Key responsibilities as a Business Application Consultant would include


  • Work with customers to analyse their sample management processes; understand and interpret requirements; elaborate new requirements; document the recommended Mosaic software configuration, proposing the best fit; and plan the implementation of that configuration
  • Manage small and large software implementation projects, following project management best practice
  • Gain a good knowledge of the functionality and detailed workings of the software product suite
  • Not just understand and document but also elaborate and interpret, propose the best fit against solution but also suggest where we need to elaborate new requirements
  • Be the primary customer contact during the analysis, installation, and acceptance testing of a project
  • Work closely with the technical team assigned to the project during the configuration, deployment and UAT phases
  • Work closely with the Support group during the installation, deployment, and warranty phases to ensure smooth transition from project to production
  • Oversee on-site installations and upgrades, carry out integration testing, and the troubleshooting of Mosaic with hardware such as (liquid handlers, barcode printers, automated stores, etc.)
  • Develop, organise and deliver customer training
  • Provide guidance to customer on the migration of existing data into Mosaic

This is an outstanding chance to join a respected and fast growing company with a great culture, and will be well suited to people within the scientific world who want a new career challenge in 2022.


Opus Resourcing acts as an employment agency in respect of permanent employment.