Business Application Consultant - Sample Management / Mosaic / Lab Automation

Location London
Discipline: Product
Job type: Permanent
Salary: £50000 - £90000 per annum, Benefits: + Bens + Bonus
Contact name: James Shenton

Contact email:
Job ref: BH-118
Published: 8 months ago
Startdate: 2021-12-23 00:00:00
Business Application Consultant with a Scientific background and strong understanding of lab systems automation in the area of drug discovery or Clinical research, combined detailed knowledge of Sample Management / the Mosaic software product is required to play customer centric role and be responsible for the requirements capture / documenting clients sample management processes and recommending the proposed software configuration and project management of the software product during the software implementation life-cycle is required by fast growing and world leading software company who software is used the majority of the world’s largest pharma / life science company to aid rapid drug discovery.

This role will hybrid from the London based office circa 2 days per week / home working when life returns to normal. Being a client facing role you will also travel to meet customers to help define their requirements.  

Key skills required for the role of Business Application Consultant would include

  • Degree educated in a scientific or technical discipline
  • Relevant life science / pharmaceutical industry experience; preferably in Drug Discovery or Clinical research, you might well be a scientist looking for a change of direction
  • Strong familiarity with sample management operations and systems such as liquid handlers, barcode printers, automated stores
  • Management of software implementation projects in the life sciences or Pharma industry
  • A technical background in Lab automation, LIMS /  software, research informatics, engineering or other relevant area
  • Strong, excellent, proven customer relationship skills
  • Proficient with Windows of MS Office (including MS Project
  • Good time estimation, task switching and prioritisation skills; ability to plan personal work load to meet varying multiple project or task deadlines
  • Excellent internal and external verbal and written communication skills
  • Show initiative and innovation; be solution-focused
  • Ability to work well in remote, non-supervised customer locations
Key responsibilities as a Business Application Consultant would include

  • Work with customers to analyse their sample management processes; understand and interpret requirements; elaborate new requirements; document the recommended Mosaic software configuration, proposing the best fit; and plan the implementation of that configuration
  • Manage small and large software implementation projects, following project management best practice
  • Gain a good knowledge of the functionality and detailed workings of the software product suite
  • Not just understand and document but also elaborate and interpret, propose the best fit against solution but also suggest where we need to elaborate new requirements
  • Be the primary customer contact during the analysis, installation, and acceptance testing of a project
  • Work closely with the technical team assigned to the project during the configuration, deployment and UAT phases
  • Work closely with the Support group during the installation, deployment, and warranty phases to ensure smooth transition from project to production
  • Oversee on-site installations and upgrades, carry out integration testing, and the troubleshooting of Mosaic with hardware such as (liquid handlers, barcode printers, automated stores, etc.)
  • Develop, organise and deliver customer training
  • Provide guidance to customer on the migration of existing data into Mosaic

This is an outstanding chance to join a respected and fast growing company with a great culture, and will be well suited to people within the scientific world who want a new career challenge in 2022.


Opus Resourcing acts as an employment agency in respect of permanent employment.